Warranty policy
2-Year Warranty Policy
At Eluvano, we stand behind the quality of our products. That’s why we offer a 2-Year Limited Warranty on eligible products purchased through our store.
What Our Warranty Covers
Our warranty covers:
- Manufacturing defects
- Electrical faults
- Material defects under normal use
- Product malfunctions not caused by misuse or accidental damage
If your product experiences an issue covered under this warranty within 2 years of delivery, we will provide a replacement, repair, or refund at our discretion.
What Is Not Covered
This warranty does not cover:
- Damage caused by misuse, accidents, or improper installation
- Normal wear and tear
- Cosmetic damage after use
- Water damage or improper electrical use
- Products modified or repaired by unauthorized parties
Warranty Claims
To submit a warranty claim, please contact us with:
- Your order number
- A description of the issue
- Photos or videos showing the problem
Our support team will review your claim and respond as quickly as possible.
Shipping Costs for Warranty Claims
- If the issue is confirmed to be covered under warranty, Eluvano will cover the replacement shipping costs.
Contact Us
For warranty support or questions, please contact us support@eluvano.com
+15489944890