Shipping Policy

At Eluvano, we are committed to providing reliable and convenient delivery to customers across the United Kingdom.

Processing Time

Orders are typically processed within 1–3 business days after payment has been confirmed.

Once your order has been dispatched, you will receive tracking information by email when tracking is available.

Shipping Costs

We offer free standard shipping on all orders within the United Kingdom. No additional shipping charges will be added at checkout.

UK Shipping Times

United Kingdom: 4–10 business days

Delivery times are estimates and may vary due to holidays, high-demand periods, carrier delays, or circumstances outside of our control.

Please note that the 4–10 business day delivery estimate begins after your order has been processed and dispatched.

Order Tracking

Once your order has been dispatched, we will provide tracking information by email when tracking is available.

Please allow some time for tracking information to become active after dispatch.

Delivery Delays

While we work with our fulfillment partners and delivery carriers to provide reliable delivery, delays can occasionally occur due to circumstances outside of our control, including severe weather, carrier disruptions, holidays, or unusually high order volumes.

If your order appears to be significantly delayed, please contact us and we will assist you in locating your shipment.

Incorrect or Incomplete Address

Please carefully review your delivery information before completing your order.

If you provide an incorrect or incomplete delivery address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

Eluvano is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer, subject to your statutory rights under UK law.

Lost or Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of the damaged packaging and product where possible.

If your package appears to have been lost in transit, please contact us so that we can investigate with the relevant delivery carrier.

Nothing in this policy affects your statutory rights under UK consumer law.

Delivery Address

At this time, Eluvano ships to addresses within the United Kingdom.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: support@eluvano.com
Phone: +1 548-994-4890

Eluvano
20 Oriole Pkwy W
Elmira, ON N3B 1B7
Canada